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At ILEAP, we are committed to supporting the health, safety and wellbeing of all our members, including managing dietary needs and allergies with care and attention.
We recognise that every individual is different, and we work closely with members and families to understand specific requirements. Our team takes all dietary information seriously and follows clear procedures to help minimise risks and ensure everyone can take part safely.
Where food is involved, we aim to create an inclusive environment where all members feel confident, respected and able to enjoy their experience. |
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At ILEAP, we are committed to making our activities as accessible as possible for everyone. We understand that finances can sometimes be a barrier, and we aim to support families wherever we can.
Check out our Fee Waiver to see what support may be available, and explore how Direct Payments can be used to access ILEAP activities with greater flexibility and choice. |
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At ILEAP, the safety and wellbeing of everyone involved is our top priority. We are committed to creating environments where members, staff and volunteers can take part with confidence.
Check out our Health & Safety Policy to see how we keep all stakeholders safe during ILEAP sessions. |
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At ILEAP, safeguarding is at the heart of everything we do. We are fully committed to creating a safe, supportive and inclusive environment where children, young people and adults can take part in activities with confidence.
We take our responsibility seriously and have robust policies, procedures and training in place to ensure the wellbeing of all our members. Our team of staff and volunteers are carefully recruited, trained and supported to recognise and respond to any concerns.
We work closely with families, partners and relevant agencies to ensure everyone is protected, respected and able to enjoy positive experiences. |
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At ILEAP, the safety of our members is paramount, and we have clear procedures in place to respond quickly and effectively to any concerns.
Check out our Missing Person Policy to understand how we would respond if a member goes missing during an ILEAP session. |
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At ILEAP, we value feedback and see it as an opportunity to learn and grow. We are committed to listening, responding and continuously improving what we do.
If you have a concern, please take a look at our Complaints Policy to see how we handle feedback and work to make things better. |
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At ILEAP, we recognise that friendships can grow and develop into relationships. We support this in a positive and respectful way, while ensuring everyone’s safety and wellbeing remains at the heart of what we do.
Check out our Relationship Policy to understand how we support members to build safe, appropriate and meaningful relationships. |
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At ILEAP, we aim to keep things simple, clear and fair for everyone. Our approach to payments and cancellations is designed to support smooth, well-run sessions for all.
Check out our Payment and Cancellation Policy to understand how to pay for activities, what happens with late collections and how cancellations are managed. |
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At ILEAP, we take your privacy seriously and are committed to handling personal information with care, transparency and respect.
Check out our Data Protection Policy to see how we keep your information safe and secure. |
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The Warwickshire Safeguarding Adults Board provides valuable guidance and information to help keep adults safe across the county.
Take a look here for useful resources, advice and local safeguarding information relevant to Warwickshire. |
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Fancy beoming a Trustee! Check out our Trustee Recruitment Policy |
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ILEAP Employer's Liability Insurance to 6th January 2026 |
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ILEAP holds Public and Employers’ Liability Insurance, providing cover for our activities and operations.
Our insurance is reviewed and renewed annually to ensure we maintain appropriate and up-to-date protection for all members, staff and volunteers. |
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At ILEAP, we are committed to supporting all members to take part safely and with dignity. Where a member requires personal care, they must attend with their own 1:1 carer, who must hold an enhanced DBS check.
ILEAP staff can support with minor incidents such as spills or accidents, but we are not able to provide ongoing 1:1 personal care. Personal care, including any routine support and medication needs, should be delivered by the member’s own carer, with ILEAP staff playing a supportive role where appropriate. |
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Our ILEAP Membership Terms and Conditions 2026 set out the expectations, responsibilities and agreements that help ensure a safe, positive and enjoyable experience for everyone.
Please take a moment to read through them so you understand how we work together as a community. |
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